Returns & Exchanges
At Steve Madden, we want you to be fully satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on unworn items in their original packaging. Please note that items marked as Final Sale are not eligible for return or credit.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the pre-paid UPS shipping label provided at the end of the return request process.
Pack Your Items
Securely pack your unworn shoes or accessories in their original shoebox and place them inside a shipping mailing bag or box.
Drop Off and Track
Drop your package at any authorized UPS location and keep your tracking number handy until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing