Frequently Asked Questions
Everything you need to know about your Steve Madden experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also track your status by logging into your account on our website.
What is your return policy?
We offer a 30-day return window for unworn merchandise in its original packaging. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
How do I know what size to order?
We provide a detailed size guide on every product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for boots and sizing down for open-toed sandals.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
How do I care for my Steve Madden shoes?
Care instructions vary by material. We recommend using a suede brush for suede styles and a damp cloth with mild soap for synthetic or leather finishes.